Sentari
Help and contact
A question about your reviews, a purchase, or a word that looks wrong? Here is how to reach us, and answers to the most frequent questions.
Contact us
- From the app, the fastest way: shake your iPhone on any screen, or open Settings › Send feedback. Your message reaches us directly with the screen it concerns; you can attach a screenshot by ticking the box.
- By email: contact@pengram.app. Include your Sentari and iOS versions, and the steps that lead to the problem.
- Never send a password, a card number or a personal document.
Frequent questions
What does the free plan include?
The free plan has no time limit. It lets you work on up to 50 distinct cards a day, new words included, at most 15 of them new (up to 50 on your first day). Seeing the same card again only counts once.
It includes A1 to C1 vocabulary, three personal decks and voice review. Premium removes these limits and adds C2 vocabulary, theme filters and all-English immersion, among other things.
Why does the free plan need a connection?
Once a day, the free plan checks an online authorization. Your reviews then continue offline until it expires. Restarting your iPhone or changing its clock may require a new check, without refilling the cards already used that day.
This check never sends your words, answers or history. Premium does not depend on it.
A Premium purchase doesn’t show up
Make sure you are using the Apple Account that made the purchase, then tap Restore purchases in Settings › Subscription while connected to the internet. If the problem persists, write to us with the type of offer and the purchase date, without any payment details.
Manage or cancel a subscription
Subscriptions are managed in the iPhone Settings app: tap your name, then Subscriptions. Deleting Sentari does not cancel a subscription.
The lifetime purchase does not renew. It does not cancel an active subscription either: cancel it from your Apple Account. Refunds are handled by Apple at reportaproblem.apple.com.
Voice review asks for a voice
Sentari speaks with the Apple voices installed on your iPhone. A free Enhanced voice makes pronunciation more natural: follow Settings › Get a more natural voice. Downloading a voice or the recognition model for the first time requires the internet. If the voice stays unavailable, send us the message shown.
A word from my text isn’t offered
A personal deck finds the words already in Sentari’s catalog; it does not add every word of the text. An expression, a rare form, a proper noun or a misread photo can prevent detection. Check the recognized text before adding the words.
A word, translation or sentence looks wrong
Shake your iPhone while the card is on screen: the report carries the word, its sense and its sentence, so we can fix exactly the right content.
A card comes back sooner than expected
Due dates depend on your answers and on each card’s history: a word you struggle with comes back sooner. If something seems wrong, tell us the word, what you did and what you expected.
Changing iPhone or syncing several devices
With iCloud turned on and the same Apple Account, your progress syncs through your private iCloud, and so do your settings: a new iPhone picks up your profile straight away, without the introduction. Only reminders are set on each iPhone. Don’t delete your data to try to fix a sync problem: write to us instead, describing what is missing and on which device.
Deleting my data
Settings › Advanced settings › Delete all progress erases the learning data on your iPhone. iCloud copies are managed in the iPhone Settings app, under iCloud.
To have a feedback message or your optional statistics deleted, write to contact@pengram.app. For statistics, include the reference shown in Settings › Privacy choices.